Support Automation with Human Approval
Follow a support request through routing, a human approval checkpoint, and resumed execution.
Explore the workflow
Support agent that classifies inbound requests and routes them through a state graph. Refund requests pause at a human approval gate, persist state, and resume after a reviewer decision.
- Intent Classification
- Human-in-the-Loop Approval Gates
- Stateful Thread Persistence
- interrupt() / Command(resume) Pattern
- DynamoDB Checkpointing